Refund policy

Returns

For hygiene reasons we cannot accept returns of tattoo sheets once the packaging has been opened. Temporary tattoos are applied directly to the skin, and opened sheets are sealed goods that are not suitable for return for health protection and hygiene reasons.

Sealed, unopened items can be returned within 14 days of delivery. See the cooling-off section below.

If your item is faulty, damaged in transit, or is not what you ordered, we will refund or replace it. This applies whether or not the packaging has been opened, and nothing in this policy affects your legal rights in respect of faulty or misdescribed goods.

We cannot accept returns on gift cards.

Something wrong with your order?

Please check your order as soon as it arrives. If anything is faulty, damaged, or not what you ordered, email us at Hello@swiftink.co.uk and we will put it right. A photograph of the item helps us sort it out quickly, and in most cases we will not need you to send anything back.

Where an item is faulty, damaged or wrong, we cover the cost of return postage if we do ask for it back.

How to start a return

Contact us at Hello@swiftink.co.uk before sending anything back, quoting your order number. If your return is accepted we will confirm it and give you instructions. Items sent back to us without first requesting a return cannot be accepted.

Approved returns should be sent to:

Swift Ink
46 St Andrews Dr
Bearsden
Glasgow G61 4NW
Scotland, United Kingdom

Except where an item is faulty, damaged or wrong, return postage is at your own cost. We recommend using a tracked service, as we cannot refund items that do not reach us.

UK and EU 14-day cooling-off period

If you are a consumer in the United Kingdom or the European Union, you have the right to cancel your order within 14 days of receiving it, without giving a reason. To do so, tell us at Hello@swiftink.co.uk within that 14-day period, then return the item within 14 days of telling us.

This right does not apply to tattoo sheets whose packaging has been opened, for the hygiene reasons set out above. It does apply to sealed, unopened items, which must be returned in the same condition in which you received them, in their original unopened packaging, with your order number or proof of purchase.

Return postage for cancellations is at your own cost. Refunds for cancellations include the standard outbound delivery charge you originally paid.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund has been approved. If approved, you will be refunded automatically to your original payment method within 10 business days. Please remember that it can take some additional time for your bank or card issuer to process and post the refund. If more than 15 business days have passed since we approved your return and you have not received it, contact us at Hello@swiftink.co.uk.